Blog Post

Best Methods of Communication Between Tenants and Property Management Companies

Dustin Edwards • Apr 19, 2024

Effective communication between tenants and property management companies is necessary for optimizing rental income. There are many strategies for building a tenant communication plan. By fostering a healthy communication channel, tenants and property managers can promptly address and resolve concerns. This can lead to improved tenant satisfaction, which, in turn, improves investors' profitability.


Below is a list of some of the best communication methods between tenants and property management companies. 


Email

Email communication between tenants and property managers is quick and simple. Emails also provide both parties with a written record of communication, which makes Them incredibly important for documenting maintenance requests, tenant notices, complaints, and other updates. Emails also maintain a great record of important discussions and agreements, which can minimize misunderstandings and help resolve disputes.


Emails aren’t perfect, however, as not every tenant will diligently check their inbox. This can delay urgent matters. Emails can also lack tone and non-verbal cues, leading tenants or property managers to misinterpret each other. 


Over the Phone

Communicating over the phone is nothing new. It's a direct and immediate communication tool useful for urgent matters or important updates. Calls also provide both parties with real-time clarification of details and are much better for conveying tone effectively. This also helps provide tenants with the feeling of a quick resolution, which can improve tenant satisfaction.


Phones aren't only used for calls anymore; many young prospecting tenants often use text messaging as their primary form of communication. Text messaging offers a great alternative way to communicate with brief messages, and much like emails, it provides written documentation of the communication.


While both methods promote healthy communication between tenants and property managers, remember that being available after typical working hours can significantly benefit the relationship between the two parties.


Online Portal

Online portals are communications platforms that allow tenants and property managers to communicate through a dedicated online channel. An online portal facilitates more than just communication between tenants and property managers. They provide a secure and centralized platform that can not only offer seamless communication but can be used to pay rent, submit maintenance requests, and quickly submit proof of necessary documentation. Like emails and text, online portals also provide written documentation if needed.


Be Proactive in Communication

Healthy communication between property managers and tenants can help foster a healthy relationship with your tenants. However, you should keep your tenant’s preferences in mind. Ask your tenants about their communication preferences and check in with them often. Follow up with previous concerns and ensure your tenant feels comfortable speaking with you. 


Especially with maintenance requests, it's important to resolve the issue quickly. This provides a satisfactory resolution to the tenant’s concern, which in turn may make your tenant feel appreciated and heard. Additionally, you want your tenants to feel comfortable requesting maintenance issues, as they can become larger and more expensive problems if left unchecked.


The importance of healthy communication with your tenant cannot be understated. Many
tenants move out when they feel their needs still need to be met or maintenance requests are ignored. In order to keep vacancy rates low, it's good practice to establish a great communication line with them. If you’re unsure what method best suits your requirements or need help managing your beach city rental property, we invite you to call us today at (562) 888-0247 or fill out our Owner Application online.

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By Dustin Edwards 01 May, 2024
Everyone wants to feel safe in their homes. As an investment property owner, it's up to you to decide whether or not to include security measures in your property. Many of the costs associated with the security measures can be included in the rent, meaning not only can you keep your property safe, but you can earn more income in the long run. However, you would still want your tenants to have renters insurance to protect their assets. Today, we’ll discuss the top five security measures you can add to your property and why they're beneficial to you and your tenant. Security Cameras Cameras are probably one of the first security measures people think about when asked about security. Cameras provide more benefits than just surveillance. They provide an extra level of security for the safety of the tenants and their belongings. Additionally, security cameras can be useful when repairs are required. Cameras can aid in supervising repairs and maintenance to ensure you’re receiving the agreed-upon work. During vacancies when the property is empty, security cameras can help keep the property safe from potential intruders. Doorbell cameras are incredibly popular now. They provide the aforementioned safety of a camera that can be accessed remotely, as well as the ability to communicate with visitors. Although one must be careful never to say you're not home, just say you're unavailable to strangers. Security Lights Security lights with motion detectors are another effective tool when adding security measures to your property. These lights brightly if a potential intruder attempts to get near your home. They can provide enough illumination to see the intruder or, at the very least, scare them off. Nowadays, you can find a combination of security cameras and motion-activated security lights, such as the floodlight cam wired plus from Ring . Additionally, because these lights only turn on when motion is detected, they’re more cost-effective than traditional lights with a switch. Illuminate the Property Light generally deters intruders as it's more difficult to hide. Adding lighting to the landscaping can increase the security of the property while creating a relaxing atmosphere. Lights can also be used in other areas of the property to accent features such as trees, benches, or artwork. This can help your property stand out while giving your tenants an additional feeling of safety. Keyless Entry Keyless entry is seen as both a convenience feature and a security feature. They usually use an electronic passcode, biometric data, or grant access through a smartphone app. Physical keys can be lost, stolen, or duplicated. You reduce the risk of unauthorized entry by eliminating the need for a physical key to enter the property. Many keyless entry systems include several features, such as remote locking and monitoring. Although keyless entry is a great new technology for keeping your tenants and properties safe, they’re best used with other security systems. Security Company Nothing beats having an extra pair of eyes on your property for security. This is where security companies like ADT and SimpliSafe come in. While companies may deal with security in varying ways, they aim to protect your investment. While safety is the primary role of a security company, remember that many tenants may be willing to pay more for a premium amenity like a home security company. Keeping your property and tenants safe is incredibly important to the longevity of an investment property. If you’re looking to improve the security of your Long Beach rental property or need help managing your beach city rental property, we invite you to call us today at (562) 888-0247 or fill out our Owner Application online .
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