Blog Post

4 Ways to Improve Tenant Satisfaction

Dustin Edwards • Mar 28, 2024

Finding the perfect tenant who respects the lease agreement, always pays on time, and doesn’t cause issues is challenging. However, this isn't just a random occurrence, as a happy tenant will often become the perfect tenant.


Today, we’ll explore four ways to improve tenant satisfaction, which will improve your chances of finding the perfect tenant.


Communication

Many landlords have been stereotyped as only caring about collecting rent. This can happen when there isn't clear and open communication with tenants. Developing a healthy communication channel between both parties can ensure satisfaction from the tenant, which can then result in a content tenant. This can increase the probability of a tenant renewing their lease, reducing turnover and vacancy rates.


A great way to maintain good communication with tenants is to provide many viable channels. This can be in the form of phone numbers to call and text, an email address, or a dedicated portal for tenant requests.


Remember that communication is a two-way street, and a good landlord should be proactive. Landlords and property managers should regularly collect feedback from tenants. With this information, you can gain greater insight into the state of your tenants and rental property.


Tenant Rewards

It's not uncommon for high-quality tenants to feel they’re taken for granted. A good tenant generally means they’ve never paid late, kept the rental in excellent condition, and had no complaints towards them. Why not show that you’re paying attention by rewarding these valued tenants? After all, it's your property, and a good tenant will help ensure your investment lasts many years. 


A small gesture can go a long way, such as gift cards to popular restaurants or coffee shops, which are simple ways to
show appreciation. A gesture that most tenants will appreciate will also be to delay or forgo a rent increase. It's been well established that it's more cost-effective to keep a good tenant happy and for the long term than dealing with a vacancy and the process involved with finding another tenant.


Quick Response to Requests

The impact of quick and efficient handling of repair and maintenance requests on tenant satisfaction cannot be overstated. One of the most common reasons tenants are unsatisfied and move out is a lack of prompt response to service requests. Establishing a system to respond and act on a request quickly can significantly improve your tenant satisfaction. Even if the repair may take some time, responding quickly to their concerns shows your tenants they are valued.


There are many ways to streamline a request process to make it easier for the tenant and the landlord, such as online tools and platforms allowing tenants to request directly to the landlord or property manager. 


Privacy

Privacy is crucial to building a good relationship with your tenants and is also a legal obligation. Two aspects of privacy are involved. First, you want your tenant to feel comfortable. Landlords often unintentionally invade tenants' privacy, making them feel like they're walking on eggshells during their stay.


The second is that while you may own the rental, as long as there is an agreement between you and the tenant, you’re not allowed to enter without prior notice. Not only can it be seen as rude and inconsiderate, you may be breaking privacy laws in California. If a landlord wants to enter a tenant's residence, they must provide written notice at least 24 hours before entering the home. 


Preserving a good tenant is oftentimes a better financial decision than trying to maximize rental charging rates. If you have questions on how to better show appreciation to your high value tenant or need help managing your property we invite you to call us today at (562) 888-0247 or fill out our
Owner Application online.

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By Dustin Edwards 01 May, 2024
Everyone wants to feel safe in their homes. As an investment property owner, it's up to you to decide whether or not to include security measures in your property. Many of the costs associated with the security measures can be included in the rent, meaning not only can you keep your property safe, but you can earn more income in the long run. However, you would still want your tenants to have renters insurance to protect their assets. Today, we’ll discuss the top five security measures you can add to your property and why they're beneficial to you and your tenant. Security Cameras Cameras are probably one of the first security measures people think about when asked about security. Cameras provide more benefits than just surveillance. They provide an extra level of security for the safety of the tenants and their belongings. Additionally, security cameras can be useful when repairs are required. Cameras can aid in supervising repairs and maintenance to ensure you’re receiving the agreed-upon work. During vacancies when the property is empty, security cameras can help keep the property safe from potential intruders. Doorbell cameras are incredibly popular now. They provide the aforementioned safety of a camera that can be accessed remotely, as well as the ability to communicate with visitors. Although one must be careful never to say you're not home, just say you're unavailable to strangers. Security Lights Security lights with motion detectors are another effective tool when adding security measures to your property. These lights brightly if a potential intruder attempts to get near your home. They can provide enough illumination to see the intruder or, at the very least, scare them off. Nowadays, you can find a combination of security cameras and motion-activated security lights, such as the floodlight cam wired plus from Ring . Additionally, because these lights only turn on when motion is detected, they’re more cost-effective than traditional lights with a switch. Illuminate the Property Light generally deters intruders as it's more difficult to hide. Adding lighting to the landscaping can increase the security of the property while creating a relaxing atmosphere. Lights can also be used in other areas of the property to accent features such as trees, benches, or artwork. This can help your property stand out while giving your tenants an additional feeling of safety. Keyless Entry Keyless entry is seen as both a convenience feature and a security feature. They usually use an electronic passcode, biometric data, or grant access through a smartphone app. Physical keys can be lost, stolen, or duplicated. You reduce the risk of unauthorized entry by eliminating the need for a physical key to enter the property. Many keyless entry systems include several features, such as remote locking and monitoring. Although keyless entry is a great new technology for keeping your tenants and properties safe, they’re best used with other security systems. Security Company Nothing beats having an extra pair of eyes on your property for security. This is where security companies like ADT and SimpliSafe come in. While companies may deal with security in varying ways, they aim to protect your investment. While safety is the primary role of a security company, remember that many tenants may be willing to pay more for a premium amenity like a home security company. Keeping your property and tenants safe is incredibly important to the longevity of an investment property. If you’re looking to improve the security of your Long Beach rental property or need help managing your beach city rental property, we invite you to call us today at (562) 888-0247 or fill out our Owner Application online .
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