Blog Post

5 Common Tenant Calls that Property Managers Handle

Dustin Edwards • Feb 28, 2020

Are these the tenant calls you want to handle?

Top Tenant Phone Calls
When you have your first rental in Long Beach one of the first considerations that many owners have is should they lease and manage the property themselves or should they hire a property management company? The topic of whether to hire a property management company or manage it yourself is a larger discussion but one item that might help is understanding what types of calls do property managers handle?

Before we share our top items one aspect to remind yourself, especially if this is your first rental, is that a tenant should have the ability to reach you when it is convenient for them and to get items repaired in a timely manner. Many of our rentals in Long Beach are single family homes. People transitioning from an apartment to renting a home are used to having a manager on-site or easily accessible and when that home is your rental be prepared to be accessible. So what exactly are the common calls?

  • There is water all under my sink”- Oh the dishwasher! It is a wonderful item of convenience but when it goes bad it can go bad and wreck your cabinets. Be prepared to handle not only replacing a dishwasher but the inevitable repair of cabinets that can occur when it goes bad.
  • I only have cold water” - Water heaters are one of those systems that people have little patience for dealing with. When a water heater goes out no one wants to deal with taking cold showers. Whether you have a tankless or a traditional water heater this one is one to be prepared for.
  • I’m locked out” - Yes, believe it or not this is more common than you would think. It could be as simple as someone locked the door handle, left in a hurry and didn’t realize they locked their keys until they got home at night. Be prepared to have an extra set of keys on hand to help your tenant get back to enjoying your property.
  • My toilet or sink is backed up” - No matter how new the toilet and plumbing is this is a very real possibility. It could be something as simple where a plunger suffices or it could be something more like replacement of a garbage disposal or something major like needing to replace a mainline. When you are managing your own property make sure to have at least two trusted plumbers at the ready that you can call.
  • It seems like a socket is working” - In the era of everything needing more power you will hear quickly if one of the electrical sockets isn’t working. While your gut reaction might be “can’t you use another one”? the reality is that they all need to work. For a job like this you could call an electrician or even a handyman as the job is smaller.
These are just a fraction of the calls you could receive. Reducing tenant calls comes down to an efficient tenant screening process and ensuring the property is kept in top shape that allows the tenant enjoy a long rental period at the property.

When you want to find out more about the calls we can handle when you have your property managed by Beach Cities Property Management we invite you to call us at (562) 888-0247 to see how we answer your call. If you prefer we can we can perform a free rental analysis on your property to see if you are maximizing your rental income.


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By Dustin Edwards 01 May, 2024
Everyone wants to feel safe in their homes. As an investment property owner, it's up to you to decide whether or not to include security measures in your property. Many of the costs associated with the security measures can be included in the rent, meaning not only can you keep your property safe, but you can earn more income in the long run. However, you would still want your tenants to have renters insurance to protect their assets. Today, we’ll discuss the top five security measures you can add to your property and why they're beneficial to you and your tenant. Security Cameras Cameras are probably one of the first security measures people think about when asked about security. Cameras provide more benefits than just surveillance. They provide an extra level of security for the safety of the tenants and their belongings. Additionally, security cameras can be useful when repairs are required. Cameras can aid in supervising repairs and maintenance to ensure you’re receiving the agreed-upon work. During vacancies when the property is empty, security cameras can help keep the property safe from potential intruders. Doorbell cameras are incredibly popular now. They provide the aforementioned safety of a camera that can be accessed remotely, as well as the ability to communicate with visitors. Although one must be careful never to say you're not home, just say you're unavailable to strangers. Security Lights Security lights with motion detectors are another effective tool when adding security measures to your property. These lights brightly if a potential intruder attempts to get near your home. They can provide enough illumination to see the intruder or, at the very least, scare them off. Nowadays, you can find a combination of security cameras and motion-activated security lights, such as the floodlight cam wired plus from Ring . Additionally, because these lights only turn on when motion is detected, they’re more cost-effective than traditional lights with a switch. Illuminate the Property Light generally deters intruders as it's more difficult to hide. Adding lighting to the landscaping can increase the security of the property while creating a relaxing atmosphere. Lights can also be used in other areas of the property to accent features such as trees, benches, or artwork. This can help your property stand out while giving your tenants an additional feeling of safety. Keyless Entry Keyless entry is seen as both a convenience feature and a security feature. They usually use an electronic passcode, biometric data, or grant access through a smartphone app. Physical keys can be lost, stolen, or duplicated. You reduce the risk of unauthorized entry by eliminating the need for a physical key to enter the property. Many keyless entry systems include several features, such as remote locking and monitoring. Although keyless entry is a great new technology for keeping your tenants and properties safe, they’re best used with other security systems. Security Company Nothing beats having an extra pair of eyes on your property for security. This is where security companies like ADT and SimpliSafe come in. While companies may deal with security in varying ways, they aim to protect your investment. While safety is the primary role of a security company, remember that many tenants may be willing to pay more for a premium amenity like a home security company. Keeping your property and tenants safe is incredibly important to the longevity of an investment property. If you’re looking to improve the security of your Long Beach rental property or need help managing your beach city rental property, we invite you to call us today at (562) 888-0247 or fill out our Owner Application online .
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