Blog Post

5 Unexpected Tenant Calls that Property Management Companies Handle

Dustin Edwards • Feb 28, 2022

Unexpected Calls and How You Can Help Manage Them

When renting out your first property in Long Beach, your first instinct might be to manage the property yourself. This decision can be more expensive in the long run compared to having a property management company, as they may have more experience in dealing with tenant calls that you may not expect.

 

When a tenant calls there can be a number of reasons as to why. Some are as simple as a noise complaint or they have lost their keys, while others can be more serious like there is water pooling under the sink. There are many different calls that property management companies deal with, below are just a few unexpected calls that we take care of.


I Have Misplaced My Keys or Locked Myself Out

While this is a common call, you would be surprised at the different hours this call comes in. Remember that accidents can happen at any time, day or night. Perhaps your tenant locked themselves out while taking out the trash or lost them after a night out. Be sure to always have an extra set of keys in case this situation arises.


Lights Keep Turning Off

Usually when lights go out, the response is to check the circuit breaker and reset it. In

situations when this has happened a number of times the root cause may be more serious. Especially in older properties that were not built to accommodate all the electronics being used today. This means that the circuit breaker controlling the lights may be overloaded due to it being shared with other outlets in the rental or the circuit breaker is faulty, either way for a job of this magnitude you may need to contact an electrician.


My Window has Been Broken

Kids will be kids, and unfortunately that means that sometimes a stray ball or something similar can find its way to your rental properties window. In these cases cleaning the shattered glass and calling a window repair service is the priority. If your local window service can’t immediately come to repair the window, temporarily secure the window opening to prevent hot or cold air in or out. Securing the opening will also keep wild critters from entering through the broken window. 



Water is Coming Up the Bathtub/Shower Drain

Having a backed up tub, shower, toilet, or sink is rather common and often can be fixed with a plunger. Sometimes a backed up tub, especially if the water smells like sewage, can indicate a serious problem. It could be a blocked main line, but could also be a clog in a plumbing vent. These vents allow sewage air escape out of the roof of the home. They are used to regulate air flow in your plumbing and assure waste and water flow through your pipes. When they become clogged usually by leaves from neighboring trees the sewage air and water may come up from the drains.

 

Water Stain or Leak from the Ceiling

When a tenant calls about a water stain or leak from the ceiling it is important to address immediately. As a stain can be the symptom of worse problems. This can be caused by a leak in the roof and if water has already leaked into the ceiling it means that you’ll need to send someone to inspect the roof and remove any wet insulation in the attic. Delaying this can cause mold to grow and in a worse case the ceiling can come crashing down.

 

If your Long Beach rental has multiple units, having water leaking through the ceiling can also mean the tenant in the unit above has a leak they may not be aware of.

 

These are only a small number of calls we handle for you when you have your rental properties managed by Beach Cities Property Management, if you have further questions about unexpected tenant calls feel free to call us at (562) 888-0247 or fill out our free rental analysis to see what your rental could yield today.

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By Dustin Edwards 01 May, 2024
Everyone wants to feel safe in their homes. As an investment property owner, it's up to you to decide whether or not to include security measures in your property. Many of the costs associated with the security measures can be included in the rent, meaning not only can you keep your property safe, but you can earn more income in the long run. However, you would still want your tenants to have renters insurance to protect their assets. Today, we’ll discuss the top five security measures you can add to your property and why they're beneficial to you and your tenant. Security Cameras Cameras are probably one of the first security measures people think about when asked about security. Cameras provide more benefits than just surveillance. They provide an extra level of security for the safety of the tenants and their belongings. Additionally, security cameras can be useful when repairs are required. Cameras can aid in supervising repairs and maintenance to ensure you’re receiving the agreed-upon work. During vacancies when the property is empty, security cameras can help keep the property safe from potential intruders. Doorbell cameras are incredibly popular now. They provide the aforementioned safety of a camera that can be accessed remotely, as well as the ability to communicate with visitors. Although one must be careful never to say you're not home, just say you're unavailable to strangers. Security Lights Security lights with motion detectors are another effective tool when adding security measures to your property. These lights brightly if a potential intruder attempts to get near your home. They can provide enough illumination to see the intruder or, at the very least, scare them off. Nowadays, you can find a combination of security cameras and motion-activated security lights, such as the floodlight cam wired plus from Ring . Additionally, because these lights only turn on when motion is detected, they’re more cost-effective than traditional lights with a switch. Illuminate the Property Light generally deters intruders as it's more difficult to hide. Adding lighting to the landscaping can increase the security of the property while creating a relaxing atmosphere. Lights can also be used in other areas of the property to accent features such as trees, benches, or artwork. This can help your property stand out while giving your tenants an additional feeling of safety. Keyless Entry Keyless entry is seen as both a convenience feature and a security feature. They usually use an electronic passcode, biometric data, or grant access through a smartphone app. Physical keys can be lost, stolen, or duplicated. You reduce the risk of unauthorized entry by eliminating the need for a physical key to enter the property. Many keyless entry systems include several features, such as remote locking and monitoring. Although keyless entry is a great new technology for keeping your tenants and properties safe, they’re best used with other security systems. Security Company Nothing beats having an extra pair of eyes on your property for security. This is where security companies like ADT and SimpliSafe come in. While companies may deal with security in varying ways, they aim to protect your investment. While safety is the primary role of a security company, remember that many tenants may be willing to pay more for a premium amenity like a home security company. Keeping your property and tenants safe is incredibly important to the longevity of an investment property. If you’re looking to improve the security of your Long Beach rental property or need help managing your beach city rental property, we invite you to call us today at (562) 888-0247 or fill out our Owner Application online .
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