5 Unexpected Tenant Calls that Property Management Companies Handle

Dustin Edwards • February 28, 2022

Unexpected Calls and How You Can Help Manage Them

When renting out your first property in Long Beach, your first instinct might be to manage the property yourself. This decision can be more expensive in the long run compared to having a property management company, as they may have more experience in dealing with tenant calls that you may not expect.

 

When a tenant calls there can be a number of reasons as to why. Some are as simple as a noise complaint or they have lost their keys, while others can be more serious like there is water pooling under the sink. There are many different calls that property management companies deal with, below are just a few unexpected calls that we take care of.


I Have Misplaced My Keys or Locked Myself Out

While this is a common call, you would be surprised at the different hours this call comes in. Remember that accidents can happen at any time, day or night. Perhaps your tenant locked themselves out while taking out the trash or lost them after a night out. Be sure to always have an extra set of keys in case this situation arises.


Lights Keep Turning Off

Usually when lights go out, the response is to check the circuit breaker and reset it. In

situations when this has happened a number of times the root cause may be more serious. Especially in older properties that were not built to accommodate all the electronics being used today. This means that the circuit breaker controlling the lights may be overloaded due to it being shared with other outlets in the rental or the circuit breaker is faulty, either way for a job of this magnitude you may need to contact an electrician.


My Window has Been Broken

Kids will be kids, and unfortunately that means that sometimes a stray ball or something similar can find its way to your rental properties window. In these cases cleaning the shattered glass and calling a window repair service is the priority. If your local window service can’t immediately come to repair the window, temporarily secure the window opening to prevent hot or cold air in or out. Securing the opening will also keep wild critters from entering through the broken window. 



Water is Coming Up the Bathtub/Shower Drain

Having a backed up tub, shower, toilet, or sink is rather common and often can be fixed with a plunger. Sometimes a backed up tub, especially if the water smells like sewage, can indicate a serious problem. It could be a blocked main line, but could also be a clog in a plumbing vent. These vents allow sewage air escape out of the roof of the home. They are used to regulate air flow in your plumbing and assure waste and water flow through your pipes. When they become clogged usually by leaves from neighboring trees the sewage air and water may come up from the drains.

 

Water Stain or Leak from the Ceiling

When a tenant calls about a water stain or leak from the ceiling it is important to address immediately. As a stain can be the symptom of worse problems. This can be caused by a leak in the roof and if water has already leaked into the ceiling it means that you’ll need to send someone to inspect the roof and remove any wet insulation in the attic. Delaying this can cause mold to grow and in a worse case the ceiling can come crashing down.

 

If your Long Beach rental has multiple units, having water leaking through the ceiling can also mean the tenant in the unit above has a leak they may not be aware of.

 

These are only a small number of calls we handle for you when you have your rental properties managed by Beach Cities Property Management, if you have further questions about unexpected tenant calls feel free to call us at (562) 888-0247 or fill out our free rental analysis to see what your rental could yield today.

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These may include late or missed rent payments , lease violations, or property damage. Additional risks include neighbor complaints and costly eviction proceedings. Replacing a problematic tenant can be expensive and time-consuming. Between lost rent, repairs, and vacancy periods , a single bad tenant placement can cost thousands of dollars. Professional rental property management prioritizes careful screening because prevention is far easier than resolving problems later. The Tenant Application Process The screening process begins with a rental application. A thorough application collects information needed to evaluate whether an applicant meets the property's rental criteria . Applications typically request: Personal identification information Employment and income details Rental history References from previous landlords Authorization for credit and background checks Property managers review this information to ensure the applicant meets established qualification standards. Consistency is critical; property management companies in Long Beach must evaluate applicants using the same criteria to remain compliant with fair housing laws. Credit History Evaluation Credit history is one of the most common factors considered during tenant screening because it reflects financial reliability. A credit report provides insight into an applicant's behavior over time. This includes payment history, outstanding debts, and collections accounts. It also shows credit utilization, which helps assess overall risk. While a credit score alone does not determine whether someone will be a good tenant, it helps identify patterns of financial responsibility. Professional Long Beach property management services evaluate credit reports carefully while also considering income stability and rental history. Some applicants with lower credit scores may still qualify if they demonstrate strong income and a reliable rental record. Income Verification and Affordability One of the most important indicators of whether a tenant can consistently pay rent is income stability. Property managers verify income to ensure that applicants can reasonably afford the monthly rent. A common guideline is that tenants should earn at least two-and-a-half to three times the monthly rent in gross income. Income verification may include reviewing: Recent pay stubs Employment verification Bank statements Tax returns for self-employed applicants This step helps ensure the tenant's financial situation supports consistent rent payments. Professional property management uses income verification to reduce the risk of late rent or financial hardship. Rental History and Previous Landlord References Past rental behavior is often one of the best indicators of future tenant behavior. Property managers typically contact previous landlords to verify information such as: Payment history Lease compliance Property condition upon move-out Whether the landlord would rent to the tenant again A strong rental history suggests the applicant understands tenant responsibilities and has demonstrated reliability in the past. Experienced property managers in Long Beach California pay close attention to rental history because it can reveal patterns that credit reports alone may not show. Background Screening and Compliance Background screening may also be part of the tenant evaluation process. This can include criminal history checks conducted in compliance with fair housing regulations. It is important that background screening is performed consistently and in accordance with local and state laws. California and many cities have regulations governing how criminal records can be considered in rental decisions. 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